All SPIE Applicants, Certified SPIEs and other parties involved in the Certification process can submit appeals or complaints regarding the scope of Certification, according to the following criteria:

Complaints: expression to the OCP/IBP of any dissatisfaction regarding the activities of the Body, which can be made anonymously.

Complaints relating to OCP/IBP employees can be made directly to the IBP Ethics Channel (https://canaldeeticaibp.legaletica.com.br/).

Appeals: a request made by a Certified SPIE for the OCP/IBP to reconsider a decision regarding the certification process;

Complaints or Appeals must be made by completing Form FM-SPIE-13 – Appeals and Complaints, in accordance with the requirements of Procedure PR-SPIE-12 Handling Appeals and Complaints. Once completed, Form FM-SPIE-13 must be sent to OCP/IBP at the following e-mail address certificacaospie@ibp.org.br

Documents required for the Appeals and Complaints process:

PR-SPIE-12 – Processing of Appeals and Complaints

  Download:  [ 180 Kb | PDF ]

FM-SPIE-13 – Appeal and Complaint

 Download [ 34 Kb | .xlsx ]